I’m writing to send a public thank you to the Turners Falls Fire Department and the Montague Police (non-emergency) dispatch.
March 9, my tenant notified me that there were loose wires hanging down on the side of our house. I called the electric company and spoke to someone in their emergency department who listened to my description of the wires and was then able to ascertain that the wires in question were not related to the electric service. We hadn’t lost power so this sounded right. He told me not to go near the wires, since we didn’t know if they were live or not, and suggested that I call the phone company next.
We hadn’t lost phone service and all the internet-related devices in the building were working so I didn’t think that the phone company would be able to help me figure it out. So, after thinking about my options for a few minutes, I called the non-emergency dispatch number for the Montague Police.
I gave the person who answered a brief description of my situation and she said she would forward my information to the Fire Department so they could come check out the wires. About 15 minutes later, a fairly large fire truck arrived in front of my house and three fire fighters, in full regalia, checked the wires and talked to me about them.
It turned out that the wires are old, long-unused cable wires that had come loose in the high winds that night. The firefighters said that they would call the cable company and ask them to come remove the wires for me. These firefighters were so nice, so helpful and concerned, and I am so happy to be living in the wonderful town of Montague where this kind of help and caring and response is available. What a blessing!
The Turners Falls Fire Department rocks and that’s the truth. Thank you so much.
Lynne Rudie
Turners Falls