New legal kiosk at Greenfield Public Library looks to bridge digital divide

From left, Gabriella Giordano, Ava David and Thomas Carlough provide information on the new legal kiosk available at the Greenfield Public Library.

From left, Gabriella Giordano, Ava David and Thomas Carlough provide information on the new legal kiosk available at the Greenfield Public Library. FOR THE RECORDER/ADA DENENFELD KELLY

By ADA DENENFELD KELLY

For the Recorder

Published: 07-22-2024 2:07 PM

Modified: 07-22-2024 2:13 PM


GREENFIELD — Seeking to address issues of digital inequality for accessing legal resources online, a new legal kiosk is now available at the Greenfield Public Library.

Representatives from Western New England University School of Law’s Legal Kiosk Project, which is launching legal kiosks throughout Massachusetts, visited the Greenfield Public Library last week to share information on the new service.

“The free legal kiosk is a computer. It has all the legal information and resources in the state of Massachusetts,” said Ava David, an American Connection Corps member and a representative for the Legal Kiosk Project.

Everything is available in English and Spanish, and various resources on the computer are accessible in other languages as well.

“You can find a law librarian … you could meet with a legal provider on Zoom, you can connect with legal providers,” David added. “Anything you need, basically.”

All the legal information is written in easily understandable terms as opposed to jargon, emphasized Gabriella Giordano, another Legal Kiosk Project representative.

“The words that we use are very understandable,” Giordano said. “So anyone can go on and look up a resource … and there will be frequently asked questions on that website, and the wording is pretty simple, so that if you have a question about, like, your immigration status, you can figure it out pretty easily.”

According to the Greenfield Public Library, community members accessing the legal kiosk can also find information on housing, health care, education, debt, divorce, employment, criminal records and more. Visitors can also print and scan documents, and the kiosk has software that wipes the device after each use.

Article continues after...

Yesterday's Most Read Articles

A2J (Access to Justice) Tech, an organization that distributes technology with a goal of making the justice system accessible for all, provides the computers.

“They just wanted to make sure that it’s accessible, so there’s various different types of accessibility features on it,” David added. “You could make it … speak to you, you could make the letters bigger. We have an adjustable desk. We also have a chair, so if you want to sit or stand, you can do that.”

Dina Fein, interim director of the Center for Social Justice at Western New England University School of Law, said the center started the Legal Kiosk Project to address issues of digital inequality for accessing legal resources.

“The purpose of the kiosk is to both bridge the digital divide, make digital tools available to folks that may not have their own access to devices or the internet, and assist them in obtaining legal information, legal assistance and access to the court system,” Fein said. “We have trained the staff at host sites to be able to navigate the kiosk content effectively and assist members of the public in doing so.”

The digital divide, when it comes to accessing legal resources, became particularly clear during the pandemic.

“Courts had to move onto Zoom, and some people couldn’t access their court dates or couldn’t attend their court meetings, because they didn’t have access to the technology to join the Zoom meeting,” explained Thomas Carlough, another Legal Kiosk Project representative. “I think that’s where the idea for this … started growing.”

There are roughly a dozen legal kiosks in Massachusetts so far, according to David, most of which are in Springfield. In Hampshire County, a legal kiosk is located in the Division of Community Care building in Northampton.

Fein added that the Legal Kiosk Project will be expanded to additional locations in the future.

“We’re looking to place others elsewhere in western Massachusetts and beyond,” Fein said. “None that are far enough along to identify, but we are in discussions with others that have expressed interest in hosting a case.”

The legal kiosk at the Greenfield Public Library is available next to the Informational Services desk on the second floor during regular library hours: Monday through Wednesday from 9:30 a.m. to 7:45 p.m., Thursdays and Fridays from 9:30 a.m. to 4:45 p.m., and Saturdays from 9:30 a.m. to 1:45 p.m. For more information, visit legalkiosks.com/wne.

Staff writer Alexander MacDougall contributed reporting.